Refund policy

Our return policy gives you 14 days from receipt of an item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags, and in its original packaging.

To start a return, contact us at info@rocketdistributingsale.com or do it yourself from your account at https://account.rocketdistributingsale.com.

Return address: PG Service – Via Valplatani 2, 90144 Palermo (PA) – Italy.

Return shipping costs depend on the reason: they are paid by the customer for a change of mind, and by PG Service in case of our error or a defective product.

Damages and issues
Please inspect your order on receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), sealed cosmetic goods, custom products (e.g. special orders or personalised items) and personal care products (e.g. beauty products). Customers who purchased with a VAT number or B2B customers must explicitly request return authorisation: the return rules apply only to consumers and not to professional users.

Refunds
As soon as we have received and inspected your return, we will let you know whether the refund has been approved. Refunds are processed within 48 hours of receiving and checking the return, using the original payment method. The credit then takes about 5-7 working days to appear, depending on your bank. The refund covers the full amount paid by the buyer, excluding shipping costs. We always recommend using a tracked shipping method for returns: under no circumstances will we be held responsible if the product is lost.

If you have any questions about returns, contact us at any time at info@rocketdistributingsale.com.